We are proud to offer FREE standard shipping on all orders with a subtotal (excluding shipping and taxes) of $25 or more within the contiguous United States. Orders under a subtotal of $25 will be subject to a $13.99 shipping fee. Additional shipping charges will apply to orders shipping to Puerto Rico, Alaska and Hawaii. Equipment, such as table and tubs are excluded from the Free Shipping offer and are subject to a $300 shipping charge.
RESTRICTIONS: We cannot ship aerosols, flammable items, or items containing hazardous chemicals outside of the contiguous United States. If we see these items on your order, they will be removed and refunded.
Pick Up In-Store
We now offer the option to pick up orders in-store from the Groomers Pro Showroom. To use this service please select “Pick Up In-Store” during checkout. Please note you will still need to add a shipping address. The Groomers Pro Showroom is located at 3437 W El Segundo Blvd. Hawthorne, CA 90250. Get directions here. Please review the FAQs below for additional information. If you have any further questions, please call 1-866-877-7759.
When do I know when my order is ready?
You will receive an email notifying you that you order status has been updated to “awaiting pickup.” This means your order is ready for collection.
How long will it take for my order to be ready?
The processing time for your order is 2 hours. Once your order is ready you will receive an order notification, informing you that your order is awaiting pickup. If you wish to pick up your order on the same day, then please have your order placed before 1:30 PM Pacific (PT). You can collect your order between 8:00 AM – 3:30 PM PT, Monday-Friday. Please note that we are closed during weekends and federal holidays.
Where do I go to collect my order?
We are located at 3437 W El Segundo Blvd. Hawthorne, CA 90250. Once you arrive at Groomers Pro, enter the main warehouse door and collect your order from the cash register. Please have your order details ready.
During what hours can I collect my order?
You can collect your order between 8:00 AM – 3:30 PM PT. Please allow a processing time of 2 hours. You will receive an email when your order is ready for collection.
Is there a cut-off time to pick up my order the same day?
Any order placed before 1:30 PM PT can still be picked up on the same day. Any order placed after 1:30 PM PT will not be available for pick-up until the following business day. You can collect your order between 8:00 AM – 3:30 PM PT.
How long do I have to collect my order?
You have 5 business days to collect your order. If you have not collected within this time frame, then we will cancel and refund your order.
I don’t live here, but I’m visiting – can I still use Pick Up In-Store?
Yes, if your billing address is within the USA. You do not have to be within a 50-mile radius or a Californian resident to use this service.
Is your facility open to the public?
Yes, you can visit our showroom to test equipment and buy grooming supplies. Our showroom is open 8:00 AM – 4.00 PM PT and is located at 3437 W El Segundo Blvd. Hawthorne, CA 90250. Get directions here.