Free Shipping
We are proud to offer FREE standard shipping on all orders with a subtotal (excluding shipping and taxes) of $25 or more within the contiguous United States. Orders under a subtotal of $25 will be subject to a $13.99 shipping fee. Additional shipping charges will apply to orders shipping to Puerto Rico, Alaska and Hawaii. Equipment, such as table and tubs are excluded from the Free Shipping offer and are subject to a $300 shipping charge.
RESTRICTIONS: We cannot ship aerosols, flammable items, or items containing hazardous chemicals outside of the contiguous United States. If we see these items on your order, they will be removed and refunded.
Returns
If your order was placed on groomerspro.com, please request your return through your Groomers Pro account. Once your return is approved, you will receive an email with your RMA# and instructions for returning your item(s).
You should expect to receive your refund within four weeks from the time you send the item back. In many cases, you will receive your refund sooner. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes for the bank to process our refund request (5 to 10 business days).
All returns are to be shipped to the address listed on the RMA email you received. Please write your RMA# on the outside of the box and place a copy of your RMA approval or a note with your name, phone number, order number, RMA number inside the box.
Groomers Pro
ATTN: Returns
1805 E McDowell Rd.
Phoenix, AZ 85006
Please note: Customers are responsible for the return shipping label.
FINAL SALE ITEMS: All shears, blades, clearance or discontinued items, and large equipment (tables, tubs, and cages) are a final sale.
CLIPPERS: All clippers must be returned within 7 days from the receipt date of your order and are subject to a 20% restocking fee based on the condition of the clipper. All original items that were included in the box must be in the original outer packaging when returned.
DRYERS: All dryers are subject to a 20% restocking fee. All original items included in the items box must be in the original outer packaging when returned.
WARRANTY ISSUES ON ITEMS OUTSIDE OF RETURN POLICY
Please contact the Manufacture for assistance with warranty service or repair.
Here are most of the Manufactures website links to request assistance through the items warranty:
Shear Sharpening FAQ
Groomers Pro has partnered with Tim Laube (formerly of Empire Edgeworks) many times for pop-up sharpening shears on-site in our showroom. Tim Michael Laube, one of the best sharpeners in the country, with a specialization in pet stylist shears. With his commitment to quality and unmatched customer service in the 20+ years of pet grooming industry experience - he has earned a reputation as a brand expert and one of the best shear sharpeners and service centers in the country. He is certified with several major shear brands and is the warranty sharpener for Chris Christensen and Fresh blades.
Who do I contact if have questions about the sharpening service?
All services are being provided by Tim so please contact him directly. Click here to email Tim or call/text 214-771-8145.
Updated April 2024
