Free Shipping
We are proud to offer FREE standard shipping on all orders with a subtotal (excluding shipping and taxes) of $25 or more within the contiguous United States. Orders under a subtotal of $25 will be subject to a $13.99 shipping fee. Additional shipping charges will apply to orders shipping to Puerto Rico, Alaska and Hawaii. Equipment, such as table and tubs are excluded from the Free Shipping offer and are subject to a $300 shipping charge.
RESTRICTIONS: We cannot ship aerosols, flammable items, or items containing hazardous chemicals outside of the contiguous United States. If we see these items on your order, they will be removed and refunded.
Returns
We will accept most new and unopened items in the original box with all original items and any promotional items for a full refund within 30 days of receipt of the returned item(s) (see below for detailed information.)
Customers responsible for return shipping costs.
A prepaid return shipping label will be provided if the item you received is incorrect.
FINAL SALE ITEMS: All shears, blades, clearance or discontinued items, and large equipment (tables, tubs, and cages) are a final sale.
CLIPPERS: All clippers must be returned within 7 days from the receipt date of your order and are subject to a 20% restocking fee based on the condition of the clipper. All original items that were included in the box must be in the original outer packaging when returned.
DRYERS: All dryers are subject to a 20% restocking fee. All original items included in the items box must be in the original outer packaging when returned.
If your order was placed on groomerspro.com, please request your return through your Groomers Pro account. Once your return is approved, you will receive an email with instructions for returning your item(s).
You should expect to receive your refund within four weeks from the time you send the item back. In many cases, you will receive your refund sooner. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes for the bank to process our refund request (5 to 10 business days).
All returns are to be shipped to the following address with a copy of your invoice/receipt or a note with your name, phone number, order number, a copy of your return authorization and the reason for the return.
Groomers Pro
ATTN: Returns
1805 E McDowell Rd.
Phoenix, AZ 85006
WARRANTY ISSUES ON ITEMS OUTSIDE OF RETURN POLICY
Please contact the Manufacture for assistance with warranty service or repair.
Here are most of the Manufactures website links to request assistance through the items warranty:
Updated April 2024